Please allow a 24 hour turn-around time for NinjaTrader support of IW indicators and trading systems.

We are Here to Help.

We take your concerns and IW NinjaTrader support issues very seriously.

Here are some free and fee-based options available to you:

Free Support  Options

  • Our Frequently Asked Questions (FAQ) page is here. If you still have a support or customer service issue, please send your inquiry to

Fee-based Support Options

  • Premier Implementation Service
    • Installation of NinjaTrader trading platform (if necessary)
    • Setup and configure system indicators, templates, and workspaces
    • Activation of Machine ID, simulated or live trading account
    • Connection to real-time data feed 

REMINDER: Please allow a 24 hour turn-around time for responses to inquiries.