(This information is subject to change.)
Below are some frequently asked questions. If you have a topic not
addressed on this page, please contact us by clicking
here .
Will you help me with the Installation?
Absolutely! To
get started, you need a
FREE
copy of NinjaTrader
and real-time market data. To get the trading platform, please
Click HERE
and fill out the form. Our supporting broker (Optimus Futures) will get you up and
running in less than 5 minutes with a free copy of NinjaTrader
and 30 days of FREE real-time market data.
May I install my indicator on more than one machine?
Yes, you are allowed to install your indicator(s) on up to 2 computers.
Discounts are available for 3 or more machine IDs.
How do I find my Machine ID?
Complete instructions for finding your NinjaTrader Machine ID can be found
here.
Do you offer trials?
No. However, We offer a risk free money back quality guarantee on all
our indicators. Short trial times create an artificial pressure to quickly
succeed. Trading is hard enough without such an added anxiety.
What is your Money Back Quality Guarantee?
We guarantee the quality of our software products. In order to
qualify for a refund, you are required to supply the following within the first
30 days after your purchase date - explicit details describing a defect ("bug")
in the product and how the code did not mechanically function correctly.
Note: Failure to trade successfully using the product does not constitute a
defect in the product.
Also, deciding you do not like the product does not entitle you to a refund.
FAILURE TO BE AWARE OF THIS POLICY DOES NOT QUALIFY YOU FOR A REFUND.
For more details on our software policies, please refer to our
Terms of Use .
Can I still use the indicator after I request my money back?
No. After you request a refund and your money is returned we will
de-activate the indicator and it will no longer function.
Which version of NinjaTrader do you support?
We provide indicators for use with NinjaTrader v6.5. We will update
code, as needed, when v7 is officially released and stable. We do not support
Beta versions of NinjaTrader.
Who supports my indicator?
Indicator Warehouse will provide Level 1 support. If need be, we can get the
respective author/programmer involved.
How long does it take to process an order and to send me my new indicator?
You should typically expect to receive your order within 24 hours. However,
during busy periods or at weekends it may take a little longer to process.
Do you allow code codifications?
We deal with these requests on a one-off basis. Please send source code
inquires to
license@indicatorwarehouse.com.
I can't find the indicator I am seeking, do you take suggestions for new
products?
Yes. If you are looking for something specific, or have an idea for a new
technical trading tool, but don't want to go to the expense of programming,
please email us at
info@indicatorwarehouse.com. We will add your suggestion to our future
products list and inform you if and when it comes out.
